SRS Care Solutions is part of Group SRS, established in 2015. We have a wealth of experience in Health & Social Care. Our experienced management team have worked in Social Care for over 20 years. As a dynamic, forward-looking company we encourage our team to think outside the box to find solutions that suit you. Our staff are fully sector compliant, highly trained and are supported in their role. All staff receive continuous learning and development to drive the best experience for our clients and practice in:
Dignity and Respect
Responsive Care & Support
How We Support
At SRS Care Solutions we recognise how daunting it is to admit you need care and support within your own home. By supporting you to plan and shape your care and support package, we aim to take the stress out of these decisions.
It is important that we understand your needs and how best to address them. For us it is crucial that we find the right match between our staff, providing care and support, and service users (you being supported). As part of our support planning process we use a ‘staff matching tool.’
Our staff matching tool gives us a structure to look at which skills and qualities best meet our clients and their characteristics.
The matching tool has four columns:
The support the persons’ wants and needs
The skills required to support them
Shared common interests
At SRS Care we provide the care and support you need to live the life you want to by listening to and acting upon your views in the following ways:
Support Planning/Reviews: working with you we develop and regularly review your support plan.
Feedback: We will act on your feedback and make any required changes.
Friends and Families survey: we carry out regular surveys, asking clients and their loved ones for their views.
Staff: we will listen to your views on the skills and attributes of your staff team.
Complaints: we have a complaints policy. All complaints are thoroughly investigated and feedback given. We monitor complaints to inform improvements to the service you receive.